tata indicam brodband

Q1. Whom should I contact if I have a problem with the Broadband connection?

Ans.: If you have any problem with the Broadband connection you can contact the Tata Indicom Broadband Customer service in your city.

Q2. What are the most common Dial Up Networking errors for USB Modem connections?

Ans.: For USB Modem connections-

Since the USB modem uses the Windows Dial Up Networking interface, a virtual Dial Up connection is established between the system and the VSNL. The following sections describe some common errors that indicate problems with the connection.

• "Error 650 - Server is not Responding" or "The Computer You Are Dialing in to Cannot Establish a Dial-Up Networking Connection"
  Runtime error 650 is a generic connection error meaning that the computer could not establish a connection with the VSNL network. The most common cause could be related to cabling or VSNL's equipment
  
  
  
• " Error 691"Access Denied" This is due to an invalid username and/or password being used to connect to the service. Retype the username and password and try again. Remember - the password is case-sensitive
  
  
  
• "Error 633 - The modem is not installed or configured for Dial-Up Networking"
  This relates to a device driver problem, or unavailability of a dial up adapter installed in the system
  

Q3. If ADSL LED does not light up in the USB modem?

Ans.: This generally indicates either an incorrect driver setting or a cabling problem. It may also happen if the USB port is disabled or malfunctioning. You need to first switch off your modem and switch if ON again. If the problem persists, please contact our Customer care for further assistance.

Q4. General Messages (prepaid connections)

Ans.:
1. Disconnected: This is the default status when you click on Tata Indicom Broadband manager
2. Contacting Server: The client is logging on to the Internet
3. Authenticating: Your Username and Password is being verified
4. Registering System Information: You have been connected to the Internet. Network information is being registered at the server

Q5. Error Messages (prepaid connections)

Ans.:

1. Server not responding: This message will come if your computer is not able to logon to the Internet. Please check if your Ethernet wire is connected properly
   
   
2. Authentication Failed: Please check if the Username and Password entered is correct or check if you have balance in your account
   
   
3. Cannot find Tata Indicom Broadband Adaptor: - This error will come when the Tata Indicom broadband adaptor has been un-installed or deleted. To correct the problem, please follow the steps below:
   If you have Windows XP, then please follow the following steps:
   
   • Click on Start -> Settings -> Control Panel -> Network Connection
     
     
   • Under Network Connection, click on Create a New Connection
     
     
   • New connection Wizard will open, click on Next
     
     
   • Select 'Connect to Internet' click on Next
     
     
   • Select 'Set up my connection manually' and click on next
     
     
   • Select 'Connect using a broadband connection that requires a User Name and Password' and click Next
     
     
   • Enter the ISP name as Tata Indicom Broadband and click on continue
     
     
   • Enter user name and password as register@mail.vsnl.com and register respectively
     
     
   • Click on finish to create the connection
     
   
   

If you are not able to follow the above process, please call the customer care to have Tata Indicom Broadband Manager reinstalled on your system
Other problems

Q6. What precautions do i take to prevent slow browsing?

Ans.: There could be various reasons for the browsing being slow. However, you may take the following necessary steps to troubleshoot the same:

• Clear the Cache by clearing the history of sites which you have visited
  
• Slow browsing could also be due to low processor speeds. We recommend that you upgrade your processor to P4 for optimum performance
  
  
• Terminate any Resident programs or applications running in the background
  
  
• Check your system for Virus and if detected, use an anti-virus software to remove the same
  
  
  

If your problem still persists, contact our Customer Service for further assistance.

Q7. What is a Ping test? Can I do a Ping test to check whether I am able to access any external web server?

Ans.: A ping is a test to see if a system on the Internet is working. "Pinging" a server tests and records the response time of the server. Pinging multiple computers can be helpful in finding Internet bottlenecks, so that data transfer paths can be rerouted a more efficient way.

Note that we have blocked " Ping tests" to protect your connection from generation of spurious traffic resulting in spamming and for security reasons. If you wish to unblock the same, please contact our Customer care for further assistance.